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COUNSELLING-CARE
REFERRAL PATHWAY
KENT LOCAL SERVICES & NATIONAL ORGANISATIONS
IMPORTANT
Online counselling cannot provide an emergency service for clients.
If you found yourself in a major crisis and have harmed yourself or were considering serious self-harm, it would be vital to get immediate help. This could include contacting your GP, or your nearest accident and emergency (A & E).
- Call 999
- Explain what has happened
- Let them know that you are at risk to yourself
- Try to stay calm and listen to the instructions given to you
You could also call the Samaritans on 116 123 Smith
email jo@samaritans.org (email emergency support).
All personal information disclosed will be kept confidential and not used for any purposes other than a counselling record.
If you are having suicidal thoughts
Tell someone how you are feeling and if possible get someone to be with you.
The Samaritans helpline is open 24 hours 7 days a week, all year round, they are there to help and are trained to listen to you.
For Non Emergency, you can call NHS Helpline on 111.
For quick access to helplines please click this link
Find A Helpline - Helplines Partnership
or scroll below for more organisations.
Referral Pathway
Local to Kent, Herne Bay and surrounding areas – Organisations
Below are a number of links and phone numbers of organisations with people that can help you with the way you are feeling, or if you are worried about someone else:
Action for ASD – Action for ASD
Canterbury Citizen Advice
3 Westgate Hall Road (Off St Peters Lane), Canterbury CT1 2BT
http://www.canterburycitizensadvice.org/
admin@canterburycab.cabnet.org.uk
0344 848 7978 - Advice line
01227 452762 - General enquiry line
RING FOR TELEPHONE ADVICE CALL BACK CAN LEAVE MESSAGE
Herne Bay Citizen Advice
185/187 High Street
Herne Bay
CT6 5AF
http://www.canterburycitizensadvice.org/
0344 848 7978 - Advice line
01227 740647 - General enquiry line
RING AND ASK FOR TELEPHONE ADVICE CALL BACK, CAN LEAVE MESSAGE
01227 762122 - Macmillan welfare benefits advice for people, carers and their families that are affected by cancer
Online information from Citizens Advice: www.citizensadvice.org.uk A local charity that offers free, impartial & confidential information and advice on the problems that people face including debt, welfare benefits, housing, employment, utilities, consumer and relationships.
Alcoholics Anonymous
Call our National Helpline FREE on
0800 9177 650
Cruse - Anyone can contact Cruse if they want to talk about themselves or someone they know who has been affected by death. Cruse also provide training and materials for professionals dealing with bereaved people, including children.
Helpline:
0808 808 1677
East Kent's Drug And Alcohol Service
01227 826400 - Open · Closes 4:30 pm Hours or services may vary
CHILDLINE
Contacting Childline Call us free on 0800 1111 or find out how to get in touch online. Whatever your worry, we're here for you. Free National Helpline for children and young people in trouble or danger. Children can call free from any telephone including phone boxes and the numbers will not show up on the phone bills. Children will be able to talk to a counsellor who can put them in touch with other people who can help if the child consents.
Kent Together
A 24 hour helpline has been set up to support vulnerable people in Kent who need urgent help, supplies or medication.
Release the Pressure
24 hour mental health crisis support
Text "Kent" to 85258 for 24 hour mental health crisis support via text from trained volunteers. This service is provided by SHOUT and you can visit their website here https://www.giveusashout.org/
Rape Crisis
East Kent Rape Crisis Centre
Helpline: 0800 4582818
HELPLINES FOR YOUNG CHILDREN
Click the link below to give you access to many different organisations within KENT for YOUNG PEOPLE to access.
https://www.kent.gov.uk/__data/assets/pdf_file/0009/65709/Mental-Health-Services-Directory-KYCC.pdf
Referral Pathway
National - Organisations
Action for Elder Abuse Tel: 0808 808 8141 or www.elderabuse.org.uk Provide a helpline (Elder Abuse Response) offering information, advice and support for those who suspect that an older person is being abused or for older people who are being abused.
Al-Anon UK | For families & friends of alcoholics (al-anonuk.org.uk)
Call our free confidential Helpline on 0800 0086 811
We are here for anyone affected by someone else's drinking. Our Helpline is manned by a team of friendly and helpful volunteers who are also members of Al-Anon. They will listen and be happy to answer your questions.
Anxiety:
• Anxiety Alliance: www.anxietyalliance.org.uk
• Anxiety UK: www.anxietyuk.org.uk
• No Panic: www.nopanic.org.uk
• Social Anxiety UK: www.social-anxiety.org.uk
Beat - Beating Eating Disorder Tel: 0300 123 3355 or www.b-eat.org.uk Helpline: 0845 634 1414 (adult) / 0845 634 7650 (youth) Supports people affected by eating disorders.
CALM (Campaign Against Men Living Miserably) Tel: 0800 585858 (Helpline open 5pm-midnight) www.thecalmzone.net/ A charity dedicated to preventing male suicide.
Combat Stress Tel: 0800 138 1619 or www.combatstress.org.uk Mental health support for veterans and their families.
Compassionate Friends Tel: 0345 123 2304 (Daily 10am–4pm & 7pm–10pm) www.tcf.org.uk Support and friendship for bereaved parents and their families.
Depend www.depend.org.uk An organisation offering free, confidential and non-judgemental advice, information and support to all family members, spouses, partners and friends of transsexual people in the UK.
Depression Alliance www.depressionalliance.org.
GamCare Tel: 0808 8020 133 or www.gamcare.org.uk Information, advice or support for anyone affected by gambling.
HOPELineUk Young Suicide Prevention Tel: 0800 068 4141.
LGBT Foundation Tel: 0345 3 30 30 30 or email: helpline@lgbt.foundation Advice and support in relation to LGBT issues.
Men’s Advice Line Tel: 0808 8010 327 or www.mensadviceline.org.uk Helpline for male victims of domestic abuse.
Mental Health Matters
0800 107 0160
info@mentalhealthmatters.co.uk
for 24 hour phone support from compassionate helpline staff, trained in counselling skills. This service is provided by Mental Health Matters and you can visit their website for more information.
Info Line Tel: 0300 123 3393 / text 86463 www.mind.org.uk General mental health advice and information.
MindEd www.minded.org.uk Free educational resource on children and young people’s mental health for all adults.
Mosac Tel: 0800 980 1958 or www.mosac.org.uk Supporting all non-abusing parents and carers whose children have been sexually abused.
National Self Harm Network www.nshn.co.uk Support individuals who self harm to reduce emotional distress and improve their quality of life and to support and provide information for family and carers of individuals who self harm.
NSPCC Tel: 0808 800 5000 discuss or report a concern about the safety or welfare of a child. Tel: 0800 1111 for 18 and under www.nspcc.org.uk
OCD Action Tel: 0845 390 6232 or www.ocdaction.org.uk Provide support and information to anybody affected by OCD.
Rape Crisis Tel: 0808 802 9999 or www.rapecrisis.org.uk Umbrella body for a network of independent Rape Crisis Centres who provide specialist support and services for victims and survivors of sexual violence or childhood sexual abuse.
Samaritans
116 123
jo@samaritans.org
Self – Injury Support Text: 07537 432444 (Tuesday, Wednesday and Thursday, 7pm–9.30pm) www.selfinjurysupport.org.uk For women affected by self-injury, whether their own or that of a friend or family member.
SOBS – Survivors of Bereavement of Suicide Tel: 0300 111 5065 (Monday to Friday 9am–9pm) www.uksobs.org Support for survivors of bereavement of suicide.
Women’s Aid Tel: 0808 2000 247 or www.womensaid.org.uk Support for women and children exposed to domestic violence .
Young Minds Tel: Parents helpline 0808 802 5544 (Monday–Friday 9.30am–4pm) www.youngminds.org.uk Support for parents and carers concerned about their emotional or mental health of under 25’s.