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Online counselling cannot provide an emergency service for clients.

If you found yourself in a major crisis and have harmed yourself or were considering serious self-harm, it would be vital to get immediate help. This could include contacting your GP, or your nearest accident and emergency (A & E).

- Call 999

- Explain what has happened

- Let them know that you are at risk to yourself

- Try to stay calm and listen to the instructions given to you

You could also call the Samaritans on 116 123 Smith
email (email emergency support). 
All personal information disclosed will be kept confidential and not used for any purposes other than a counselling record.


If you are having suicidal thoughts

Tell someone how you are feeling and if possible get someone to be with you.

The Samaritans helpline is open 24 hours 7 days a week, all year round, they are there to help and are trained to listen to you.

For Non Emergency, you can call NHS Helpline on 111.

For quick access to helplines please click this link
Find A
Helpline - Helplines Partnership 
or scroll below for more organisations.  

Referral Pathway
Local to Kent, Herne Bay and surrounding areas – Organisations

Below are a number of links and phone numbers of organisations with people that can help you with the way you are feeling, or if you are worried about someone else:

Action for ASD – Action for ASD

Canterbury Citizen Advice
3 Westgate Hall Road (Off St Peters Lane), Canterbury CT1 2BT

0344 848 7978 - Advice line

01227 452762 - General enquiry line


Herne Bay Citizen Advice
185/187 High Street
Herne Bay

0344 848 7978 - Advice line

01227 740647 - General enquiry line

01227 762122 - Macmillan welfare benefits advice for people, carers and their families that are affected by cancer

Online information from Citizens Advice:  A local charity that offers free, impartial & confidential information and advice on the problems that people face including debt, welfare benefits, housing, employment, utilities, consumer and relationships.

Alcoholics Anonymous
Call our National Helpline FREE on

0800 9177 650

Cruse - Anyone can contact Cruse if they want to talk about themselves or someone they know who has been affected by death. Cruse also provide training and materials for professionals dealing with bereaved people, including children.

0808 808 1677

East Kent's Drug And Alcohol Service

01227 826400 - Open · Closes 4:30 pm Hours or services may vary


Contacting Childline Call us free on 0800 1111 or find out how to get in touch online. Whatever your worry, we're here for you.  Free National Helpline for children and young people in trouble or danger. Children can call free from any telephone including phone boxes and the numbers will not show up on the phone bills.  Children will be able to talk to a counsellor who can put them in touch with other people who can help if the child consents.

Kent Together
A 24 hour helpline has been set up to support vulnerable people in Kent who need urgent help, supplies or medication.


Release the Pressure
24 hour mental health crisis support

Text "Kent" to 85258 for 24 hour mental health crisis support via text from trained volunteers. This service is provided by SHOUT and you can visit their website here

Rape Crisis
East Kent Rape Crisis Centre
Helpline: 0800 4582818


Click the link below to give you access to many different organisations within KENT for YOUNG PEOPLE to access.

Referral Pathway
National - Organisations

Action for Elder Abuse Tel: 0808 808 8141 or Provide a helpline (Elder Abuse Response) offering information, advice and support for those who suspect that an older person is being abused or for older people who are being abused.

Al-Anon UK | For families & friends of alcoholics (
Call our free confidential Helpline on 0800 0086 811 
We are here for anyone affected by someone else's drinking. Our Helpline is manned by a team of friendly and helpful volunteers who are also members of Al-Anon. They will listen and be happy to answer your questions.

• Anxiety Alliance:
• Anxiety UK:
• No Panic:
• Social Anxiety UK:


Beat - Beating Eating Disorder Tel: 0300 123 3355 or    Helpline: 0845 634 1414 (adult) / 0845 634 7650 (youth) Supports people affected by eating disorders.

CALM (Campaign Against Men Living Miserably) Tel: 0800 585858 (Helpline open 5pm-midnight)  A charity dedicated to preventing male suicide. 

Combat Stress Tel: 0800 138 1619 or Mental health support for veterans and their families. 

Compassionate Friends Tel: 0345 123 2304 (Daily 10am–4pm & 7pm–10pm) Support and friendship for bereaved parents and their families.  

Depend An organisation offering free, confidential and non-judgemental advice, information and support to all family members, spouses, partners and friends of transsexual people in the UK.

Depression Alliance
GamCare Tel: 0808 8020 133 or  Information, advice or support for anyone affected by gambling.

HOPELineUk Young Suicide Prevention Tel: 0800 068 4141. 

LGBT Foundation Tel: 0345 3 30 30 30 or email: Advice and support in relation to LGBT issues.

Men’s Advice Line Tel: 0808 8010 327 or  Helpline for male victims of domestic abuse.

Mental Health Matters
0800 107 0160
for 24 hour phone support from compassionate helpline staff, trained in counselling skills. This service is provided by Mental Health Matters and you can visit their website for more information.

Info Line Tel: 0300 123 3393 / text 86463  General mental health advice and information.

MindEd Free educational resource on children and young people’s mental health for all adults.

Mosac Tel: 0800 980 1958 or  Supporting all non-abusing parents and carers whose children have been sexually abused.

National Self Harm Network  Support individuals who self harm to reduce emotional distress and improve their quality of life and to support and provide information for family and carers of individuals who self harm.

NSPCC Tel: 0808 800 5000 discuss or report a concern about the safety or welfare of a child.  Tel: 0800 1111 for 18 and under 

OCD Action Tel: 0845 390 6232 or Provide support and information to anybody affected by OCD.

Rape Crisis Tel: 0808 802 9999 or  Umbrella body for a network of independent Rape Crisis Centres who provide specialist support and services for victims and survivors of sexual violence or childhood sexual abuse.

116 123

Self – Injury Support Text: 07537 432444 (Tuesday, Wednesday and Thursday, 7pm–9.30pm) For women affected by self-injury, whether their own or that of a friend or family member.

SOBS – Survivors of Bereavement of Suicide Tel: 0300 111 5065 (Monday to Friday 9am–9pm) Support for survivors of bereavement of suicide.

Women’s Aid Tel: 0808 2000 247 or Support for women and children exposed to domestic violence .

Young Minds  Tel: Parents helpline 0808 802 5544 (Monday–Friday 9.30am–4pm) Support for parents and carers concerned about their emotional or mental health of under 25’s.   

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